Universal Terms of Use

Key policy links

Below are the key links for ease of reference:

Universal Terms of Use

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Privacy Policy

Privacy Policy

Service-specific terms

For our various Services, we have provided the following quick access to service-specific terms and conditions. Detailed links will be provided within each respective Service:

1. Services

Company owns, operates and provides multiple platforms that allow users to access audio-visual content, cinematographic works, micro-dramas, episodic video series, vertical format shows, movies, audio content, audio books, visuals, immersive storytelling, serialized audio stories, podcasts, book summaries, international dramas, digital instructional media, motivational content, skill-based short-form video programming, structured audio-visual modules among other forms of content as available on such platforms ("Company Content") over the internet on internet-connected devices ("Services"). View the various services provided by the Company at a dedicated services page (link to be provided).

For the purpose of these Terms, "content" shall include text, software, scripts, graphics, logos, photos, images, sound recordings, audio, video, podcasts, radio programs, songs, music compositions, mp3, mp4, long form videos, short form videos, movies, reels, HD shows, audio-visuals, digital comics, e-books, courses, interactive features, social games, and other multimedia entertainment materials, metadata, and other materials accessed on or through the Services.

The Service, including the Company Content, is regularly updated. We do not guarantee that particular content will be available at any given point in time.

Our Service may contain commercial content, such as branded content or sponsorship messaging, promos for Company Content or information about other Company goods or services.

2. Eligibility

Unless otherwise specified, the Services are available for individuals who have attained the age of majority, i.e., 18 years and above in the case of India. If you are below the relevant age of majority in your jurisdiction, you may access the Services only under the supervision of a parent or guardian and in accordance with applicable law. Only persons of the age of majority are allowed to create an account on the Services and will always be responsible for the operation of such account.

A user may avail the Services by creating a registered user account on such specific Service to access certain features or Company Content which may not be available without registration ("Account"). Details pertaining to account creation and availing of Services through such account shall be specified in the Service-specific terms and conditions.

You confirm that all data and information you provide to Company and its affiliates for the creation of the Account ("Registration Information") is accurate, complete, and current, and you agree to keep it updated. You undertake that the Account created by you shall not be a fake profile, created by using false information or impersonating another person.

You are responsible for maintaining the confidentiality and proper use of your Account ID and password and for all activity through your Account. You shall notify Company promptly of any breach of confidentiality or unauthorized use of your Account. If any loss is caused by any unauthorized use of your Account, you may be liable for the losses suffered by Company or others due to such unauthorized use. Company shall not be liable for any losses caused by any unauthorised use of your Account.

3. Trial, Subscription & Payments

Subscription

Some Company Content can be availed only by users who have registered under a subscription model ("Subscription User"). To become a Subscription User, you may be required to create an Account and pay a subscription fee ("Subscription Fee") as per the applicable membership plan through a payment method accepted by the Company ("Payment Method").

All subscription plans, offers and usage models of the Services can be viewed on the payment or plans page of each Service. After creation of your Account and subscription, you will be able to access premium Company Content through the app, browser or as specified for that Service. We may change our subscription plans and the price of our Service from time to time.

Some subscription plans may have differing conditions and limitations, which will be disclosed at sign-up or in other communications. You can find specific details regarding your subscription in the account or subscription settings of the Service you use.

Payment

Each Service may work on a different model. Some Services are made available on an ad-based model, while others are paid. Where a paid subscription is purchased, you authorise Company (or its payment partner/app store) to accept payment through debit card, credit card, internet banking, UPI, e-prepaid wallets or other payment methods routed through third-party payment service providers.

Trial

Company may offer a trial of the Services at its discretion and may charge a verification or authorisation amount to confirm payment details. During the trial period, you may have limited access to Company Content. Trials may be for a fixed duration or may continue until you consent to start a subscription.

If the trial has a fixed duration and you do not cancel before the trial period ends, your subscription will convert automatically to a paid plan and your Payment Method will be charged on the calendar day after the trial ends. If payment cannot be collected when due, we may suspend or downgrade your access until payment is successful.

4. Account Cancellation, Refunds & Renewals

Cancellation

You may cancel your subscription at any time, and you will continue to have access to the Service through the end of your current subscription period. The cancellation process may differ across Services; please review the service-specific terms for precise steps. For assistance, you may contact customer support via the Service or email support@kukufm.com.

Refunds

Certain Services may be eligible for refunds if requested within 24 hours from the date of purchase, including the first auto-renewal of the subscription, provided the Service has not be used. Where applicable, approved refunds will be processed to the original Payment Method within 5–7 working days. Some Services may not be eligible for refunds; in such cases, service-specific terms will govern.

For any queries or clarifications regarding refunds, you may contact our customer support team atsupport@kukufm.com.

Renewals & Auto-pay

Subscription plans may renew automatically via your Payment Method unless you cancel auto-renewal in accordance with the process described in the terms of each Service. Auto-pay mandates can be cancelled only through your Payment Method or banking channels. For guidance on cancelling auto-pay, you may contact your Payment Method facilitator or raise a query via the Service's support tools.

5. License & Permitted Use

Company grants you a limited, non-exclusive, personal, non-commercial, non-transferable, non-sublicensable, revocable license to access and use the Services and to view the Company Content only during the subsistence of your Account, solely within territories where Company makes such Company Content lawfully available to you, and strictly in accordance with these Terms. No ownership or intellectual property right in any Company Content or Service is transferred to you.

Company self-classifies Company Content into U, U/A 7+, U/A 13+, U/A 16+, and A (18+) along with descriptive tags, which are displayed on the Services. You should exercise your full discretion in viewing the Company Content.

The Service and any content accessed through the Service is for your personal and non-commercial use only and may not be shared with other individuals. Some features or content of the Service may be geo-restricted.

You must not access or use the Services or any Company Content by any mechanism or method that conceals or falsifies your actual geographic location or otherwise circumvents our territorial controls (including VPNs, proxies, anonymizers, spoofing, or emulators). Service and content availability may vary by country/region due to licensing and legal requirements.

The quality of the display of the Company Content may vary and may be affected by factors such as your location and internet connection. Company shall not be liable for quality variations caused by factors outside its control. You are responsible for all Internet access charges.

6. Service Availability & Maintenance

Company may temporarily suspend access to all or part of the Services for maintenance, security, legal, operational, or business continuity reasons. Where practicable, Company will provide advance notice and will use reasonable efforts to restore access promptly.

Company may modify, remove, or discontinue any aspect, feature, or functionality of the Services at any time (acting reasonably) and, where practicable, will provide notice.

Company shall not be liable for non-availability caused by events beyond its reasonable control, including force majeure events. You agree that the Services may automatically download and install updates (including bug fixes, enhanced functions, modules, or new versions) as part of your use.

7. Content & Intellectual Property

Company is the owner or valid and lawful licensee or assignee of all Company Content made available on the Services and owns all intellectual property associated with the Services and Company Content. No license is granted to exploit such intellectual property except for the limited license set out in these Terms.

You must not remove, alter, bypass, avoid, obscure, interfere with, or circumvent any copyright, trademark, patent, trade secret, or other proprietary notices, DRM or content protection or access control measures, or any watermarks applied to the Company Content.

Except as expressly permitted, you must not copy, download, capture, reproduce, duplicate, archive, distribute, upload, publish, modify, translate, broadcast, perform, display, sell, transmit, retransmit, frame, deep-link, make available, or otherwise exploit the Company Content or create derivative works from it. Where Company provides a "download" or"save for offline use" button, you may use it only within the ecosystem of the Service, for personal, non-commercial, time-limited offline viewing, subject to DRM and usage rules.

8. User Conduct & Restrictions

You agree to use the Service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, and these Terms. Without limitation, you agree not to:

• Archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use content and information obtained from the Service except as permitted.
• Circumvent, remove, alter, deactivate, block, obscure or thwart any content protections or other elements of the Service, including the user interface, advertising, copyright notices and trademarks.
• Use automated systems that send more requests to Company's servers than a human can reasonably produce in the same period using a conventional web browser.
• Decompile, reverse engineer or disassemble any software or products accessible through the Service, or insert code or otherwise manipulate content.
• Upload or transmit any material designed to interrupt, destroy or limit the functionality of any software, hardware or telecommunications equipment, including viruses or other harmful code.
• Use the Services or Content in connection with training, testing, or developing any machine learning model or similar technology.
• Engage in commercial activity using the Content without Company's prior written consent, or use the Services to advertise or promote competing services.
• Violate any applicable laws or third-party rights, or attempt to aid or encourage others to do any of the foregoing.

We may terminate or restrict your use of the Service if you violate these Terms or are engaged in illegal or fraudulent use of the Service.

9. Third-Party Services

The Services may contain links or integrations to third-party websites, applications, services, content, features, payment processors, app stores, or social games or social media plug-ins ("Third-Party Services"). Company does not control, endorse, monitor, or make any representations or warranties about any Third-Party Services, and is not responsible for their availability, accuracy, legality, security, practices, or policies.

Your access to or use of any Third-Party Services is solely between you and the applicable third party and is subject to that third party's terms, conditions, and privacy policies. To the maximum extent permitted by law, Company shall not be liable for any loss, damage, or other consequences arising from your use of any Third-Party Services.

10. Disclaimer of Warranties

You understand and agree that the Services are provided on an "AS IS" and"AS AVAILABLE" basis. To the maximum extent permitted by applicable law, Company and its affiliates, officers, directors, employees, and agents disclaim all warranties, conditions, and representations, whether express, implied, statutory or otherwise, including merchantability, fitness for a particular purpose, title, accuracy, completeness, and non-infringement.

Without limiting the foregoing, Company does not warrant that the Services will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components; that defects will be corrected; or that content will be accurate or complete.

11. Limitation of Liability

To the maximum extent permitted by law, Company shall not be liable for any indirect, incidental, special, punitive, or consequential damages, or for loss of profits, revenues, goodwill, data, or use, arising out of or related to the Services or these Terms, whether based in warranty, contract, tort, statute, or any other legal theory.

The total aggregate liability of Company for all claims arising out of or relating to the Services or these Terms shall not exceed the total fees you paid to Company for the Services in the three (3) months immediately preceding the event giving rise to the claim.

12. Indemnity

You agree to defend, indemnify, and hold harmless Company and its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your breach of these Terms, your violation of any applicable law or third-party right, misuse of the Services, or any activity on your Account that violates these Terms.

13. Copyright Infringement, DMCA and Piracy

If you believe that your copyright-protected work was posted on the Services, or otherwise hosted by Company, without authorization, you may submit a copyright infringement notification to our grievance officer at copyright@kukufm.com, containing all details required under applicable law.

14. Grievance Redressal

The Company is committed to addressing user grievances in a fair, timely and transparent manner, in accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, and other applicable laws. The Company operates a three-level redressal mechanism set out below. Users are requested to follow the levels in sequence so that grievances can be addressed at the earliest possible stage.

14.1 Level 1 - In-Service Dashboard and Live Chat (First Point of Contact)

For the fastest resolution, Users are encouraged to first raise their grievance through the Service they are using. Each Service maintains:

• a Help & Support dashboard for general service issues (including subscription, payment, account, refund, and technical queries);
• a Content Grievance Redressal page for complaints relating to Company Content (including content reported as unlawful, objectionable, age-inappropriate, or otherwise non-compliant); and
• a Privacy Policy page for data protection requests (including access, correction, erasure, withdrawal of consent, nomination, or other rights under applicable data protection law).

The live links to the foregoing dashboards are set out in the service-specific terms and conditions of each Service (Kuku FM, Kuku TV, Bhakti, Guru, Storizz, Wow TV, Filmy, FreeDrama), listed at the top of these Terms. Users are advised to consult the dashboard of the relevant Service first.

Users may, in addition, use the in-app chat feature made available within the relevant Service to interact with our customer support team during operating hours.

Expected timeline: Acknowledgement within twenty-four (24) hours of receipt, and reasonable best efforts to resolve at the earliest.

14.2 Level 2 - Support Email (Detailed Written Complaint)

If the User's grievance is not resolved at Level 1, or if the User wishes to record the complaint in writing or share supporting documents, the User may write to the Company's customer support team at: support@kukufm.com

Complaints under Level 2 should set out: (i) the User's name and registered contact details; (ii) the Service in respect of which the complaint is made; (iii) a clear description of the grievance and any prior ticket or reference number issued at Level 1; and (iv) any supporting documents, screenshots, or transaction references.

Timelines:

• Acknowledgement — within twenty-four (24) hours of receipt;
• Ticketing — issue of a unique ticket or reference number for tracking; and
• Resolution — reasonable best efforts to resolve within fifteen (15) days of receipt.

14.3 Level 3 — Grievance Officer (Formal Escalation)

If the User's grievance remains unresolved at Level 2, or if the User wishes to escalate the matter directly to a designated officer, the User may approach the Company's Grievance Officer appointed in accordance with applicable law:

• Name: Vinod Kumar Meena
• Designation: Grievance Officer
• Email: grievance@kukufm.com
• Postal Address: UrbanVault 262, 3rd Floor, 16th Cross Road, HSR Sector 6, Bangalore, Karnataka – 560102, India

The Company may, from time to time, update the Grievance Officer's contact details by publishing notice on the relevant Service or in revised Terms.

Timelines, in compliance with applicable law:

• Acknowledgement — within twenty-four (24) hours of receipt;
• Ticketing — issue of a unique ticket or reference number for tracking;
• Resolution — within fifteen (15) days of receipt, except that complaints in the nature of a request to remove information or content falling within sub-clauses (i) to (x) of Rule 3(2)(b) of the IT Rules, 2021 (including content that exposes the private area, shows full or partial nudity, depicts or threatens sexual acts, or is in the nature of impersonation, including morphed images) shall be acted upon within seventy-two (72) hours of receipt.

The Grievance Officer may seek additional information from the User to enable proper assessment of the grievance; failure to provide such information promptly may delay resolution.

14.4 Interaction with service-specific terms

Where the service-specific terms of any Service prescribe a more detailed or service-specific redressal process, including additional categories, escalation routes, or dashboard URLs, those service-specific terms shall apply in addition to this Clause 14. In the event of any inconsistency relating purely to the manner of raising a complaint at Level 1, the service-specific terms shall prevail to the extent of such inconsistency. The Grievance Officer details (Level 3) and statutory timelines set out in this Clause 14 shall apply uniformly across all Services.

14.5 Copyright complaints

Notwithstanding the above, copyright infringement notices shall be raised in accordance with Clause 13 (Copyright Infringement, DMCA and Piracy) and addressed to copyright@kukufm.com.

15. Governing Law

These Terms are governed by the laws of India. Subject to applicable law, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms.

16. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without Company's prior written consent. Company may assign these Terms (in whole or in part), including in connection with a merger, acquisition, corporate reorganization, or sale of assets.